Privacy Policy

Alien Agency (“we”, “our”, “us”) is a trading name of Alien.com.sa. We respect the privacy rights of its online visitors (“you”, “your”, “yours”) and recognise the importance of protecting the information collected about them. We have adopted a corporate-wide Privacy Policy that guides how we collect, store, and use the information that you provide us with. As part of our commitment to your privacy rights and security, our website is fully protected by SSL (Secure Sockets Layer).

The following information is provided by Alien.com.sa to enable our online visitors to be fully informed of the stipulations in our Privacy Policy. By visiting Alien.com.sa, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions.

This Privacy Policy does not apply to websites maintained by other companies or organisations to which we link and Alien.com.sa is not responsible for any personal information you submit to third parties via our website. Please ensure that you read the Privacy Policy of other such companies or organisations before submitting your details.

• To facilitate any transaction, Alien Agency is required to collate and use your data. Alien Agency shall use its best endeavors to protect your data. However, Alien Agency does not take any responsibility for any unauthorized disclosure of your data due to reasons including without limitation hacking and related activities arising beyond Alien Agency’s control.
• The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore you/ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.
• Some of the advertisements you see on the website are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience segment providers.

These third parties may collect information about you and your online activities on the website through cookies, web beacons, and other technologies in an effort to understand your interests and deliver to you advertisements that are tailored to your interests.

Please remember that we do not have access to, or control over, the information these third parties may collect. The information practices of these third parties are not covered by this privacy policy and you hereby waive your right, and shall not hold Alien Agency responsible for any actions undertaken by these third parties.

WHAT PERSONAL INFORMATION DO WE COLLECT FROM YOU AND HOW?

Alien Agency collects personal information in several ways including without limitation: (i) when you place an order (ii) buy a gift voucher for a friend (iii) register for a service offered by Alien Agency. By registering, you are consenting to the collection of your personal data. If an order is placed with us, we need to hold personal information including your name, email address, phone number, home address, shipping and credit/debit card billing address(es) so that we can process and complete your order.

Credit/debit card details saved will never be shared with third parties, and will only be used to process your order using our payment partner’s system (Payfort).  Additionally, we may also obtain information as a result of authentication or identity checks. Sometimes we may ask for your telephone number. This number may be given to our courier for delivery services. These details will allow us to process your order and keep you informed about the status of your order.

WHAT ABOUT COOKIES?

Our website uses cookies (very small files that are sent by us to your computer or other access devices) which we can access when you visit our website in future.

1. There are four types of cookies: Website Functionality Cookies: These cookies enable you to browse the website and use our features such as shopping baskets and wish lists.
2. Website Analytics Cookies: We use these cookies to measure and analyse how our customers use the website. This allows us to continuously improve our website and your shopping experience.
3. Customer Preference Cookies: When browsing or shopping online, the website will remember preferences you make (for example: your username, language or location). This makes your browsing experience simpler, easier & more personal the next time you return.
4. Targeting Cookies or Advertising Cookies: These cookies are used to deliver adverts relevant to you. In addition, they limit the number of times you see an advertisement, as well as to help us measure the effectiveness of our advertising campaigns.

By using our website, you agree that we can place these types of cookies on your device and access them when you visit the website in the future.

If you want to delete any cookies that are already present on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies.

Information on deleting or controlling cookies is available at www.AboutCookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features on our website.

HOW THIS INFORMATION MAY BE USED, INCLUDING ANYONE IT MIGHT BE SHARED WITH

Alien Agency may use your personal information for the processing of orders, payments and to provide you with a personalized shopping experience. We will also use your details to fulfill and deliver your orders and manage your account. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body.

We may also use your personal information to send you marketing updates but only ever in accordance with your preferences (as detailed in the next section). We do not sell or provide your details to third-party marketing companies.

Finally, we may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our website design to better meet our visitors’ needs.

MARKETING OPT-IN AND OPT-OUT PROVISION

When you register, you will be given the option to opt-out of subscribing to our regular update service which will send you:

1. Email alerts for new products, special offers, events of interest and one-off marketing promotions. Such alerts may include marketing information about Alien Agency, our subsidiaries or selected business partners.
2. Direct mail alerts for new products, special offers, events of interest, and one-off marketing promotions. Such alerts will only include marketing information about Alien Agency.

We do not sell or otherwise pass your details to third parties for marketing purposes. Marketing communications you subscribe to, will only be sent by Alien Agency.

At all times, we will offer you the opportunity to unsubscribe out of any service or update to which you have subscribed, if you change your mind. Any e-mail we send you, will contain an easy automated unsubscribe link so that you can opt-out of that particular mailshot. Simply follow the indications in the e-mail. Alternatively, you can change your email preferences or opt out of all emails by logging into My Account. To opt out of direct mail service or updates, please contact Alien Agency Customer Care.

HOW YOU CAN ACCESS AND, IF NECESSARY, CHANGE THE PERSONAL INFORMATION DROPKICK MAINTAINS

If for any reason you are concerned that the personal information held by Alien Agency is not correct, please visit the website. After logging onto the website through the ‘Sign In’ menu on the homepage, your personal information will be made available for review. You can then change the incorrect information under the ‘My Account’ section. Only you or upon your request allow the Customer Care department to access your personal data from the website using your password and User ID. This information may be changed online under ‘My Account’. You can also change or delete your saved credit/debit card details.

SAFEGUARDING YOUR PERSONALLY IDENTIFIABLE INFORMATION

We will take reasonable care to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with. When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption, which encrypts your information before it is sent to us to protect it from unauthorised use. In addition, we will take reasonable steps to ensure that third-party business partners to whom we transfer any data will provide sufficient protection of that personal information.

WHERE AND HOW TO ASK QUESTIONS OR FILE COMPLAINTS

If you require further information about our Privacy Policy, please go to the help section of the website where Frequently Asked Questions (FAQs) are answered. If you require more information, please go to the Email Us section of the website. If you wish to talk to a Alien Agency customer care representative, please call +966 13 803 2115