Returns / Refund policy

Products purchased via credit / debit card

If you are not happy with your order from alien.com.sa you can return it to us for a full refund back to your credit / debit card.  Please contact Customer Care to create a return request within 7 (seven) days from the date of receipt. Please make sure the returned products are unused and with the original tag still attached.

All items are quality checked before dispatching, however, if you receive a wrong, damaged or faulty item then please contact Customer Care within 48 hours of receiving.

Please note it may take up to 7 (seven) working days to process your refund after we have received your returned item.

Please note that shipping fees, taxes and/or customs duties incurred will not be refunded. Value Added Tax (VAT) on the product, however, will be refunded.

Please note that Dropkick reserves the right to refuse refunds and/or exchanges any product that Dropkick may consider as unfit for resale or if the products are returned as a result of return abuse (wardrobing or renting) i.e. where a customer purchases a product without intending to keep them.

Products purchased via Cash on Delivery (COD)

If you are not happy with your order from alien.com.sa you can return it to us for a full refund via bank transfer.  Please contact Customer Care to create a return request within 7 (seven) days from the date of receipt. Please make sure the returned products are unused and with the original tag still attached.

All items are quality checked before dispatching, however, if you receive a wrong, damaged or faulty item then please contact us within 48 hours of receiving.

Please note it may take up to 15 (fifteen) working days to process your refund after we have received your returned item.

Please note that shipping fees, COD fees, taxes and/or customs duties incurred will not be refunded. Value Added Tax (VAT) on the product, however, will be refunded.

Please note that Dropkick reserves the right to refuse refunds and/or exchanges any product that Dropkick may consider as unfit for resale or if the products are returned as a result of return abuse (wardrobing or renting) i.e. where a customer purchases a product without intending to keep them.